Help & FAQ’s

Below you will find a list of frequently asked questions and their answers. If you have a question
which is not on the list, feel free to contact us and we will get back to you as soon as possible.

Payment and Product Information 

Do your prices include VAT?

Yes, all of our prices are inclusive of VAT.

What forms of payment do Intudiy accept?

We accept payments from all major credit cards and UK debit cards. We also accept payments
via PayPal. Online transactions are carried out over a secure internet connection and are
encrypted whilst being processed for your security

Can I sample wallpaper before making a full order?

Yes Of course! We understand that customers may want to check the colours and texture of
wallpaper before purchasing a full roll. If you would like a sample, then find the wallpaper in our
online store and click ‘Order a Sample’ just above the product description. Samples cost £2.49
and will be despatched via Royal Mail Second Class post.

How can I request my wallpaper to be from a particular batch number?

If you would like your paper to come from a particular batch, you can enter the batch number or
any other notes when at the basket stage of your order.

Delivery and Order Status 

Can I have my order delivered to an address that is not my billing address?

Yes, when completing your order in the checkout there is an option to post your order to an
address that is not your billing address. Press this and it will allow you to enter a new address for
delivery.

How do I know my order has been received?

Once you have completed your order in our online store, you will receive a confirmation email
which tells you what you have ordered, the total price, order number and delivery address. This
is why it’s important to ensure you have provided us with the correct email address

How long will my order take to arrive?

With our standard UK delivery, it is estimated that orders will arrive within 3-4 working days. For
more information, please visit our delivery page.

Returns and Exchanges

Do you take back unused goods?

Providing that the goods are unused and in its original packaging, we will accept returns. Goods
are returned at the customer’s own expense. While we are happy to take back goods we cannot
accept back samples for refund.

If my item arrives damaged, what do I do?

In the event of receiving faulty goods, please contact us for return instructions and we will be
happy to replace items and/or refund you. We may require photographic evidence if you are
unable to send the product back to us.

Staying Up To Date With intudiy 

How can I stay up to date with the latest news and offers from intudiy

You can sign up to the intudiy newsletter to receive all of the latest news and deals direct to your
inbox. You can do that on the bottom of our homepage or at the checkout. Alternatively, you can
follow our social media accounts.