Returns

If you wish to return anything bought from our online store, we’ll be happy to refund or exchange a product providing it’s in fully resalable condition. 

Please note, customers are responsible for paying the shipping costs if they wish to return an order. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all Wallpaper rolls Orders are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging.

Goods can be returned up to 28 days after date of purchase. However, it will need to be authorised and returned within this time frame. The following also applies:

Any returned item/s must be unopened ‘as new’ in their original packaging when returned back to us.

The customer is responsible to cover the costs of any Returns (we recommend using an insured carrier in case of any damages).

Any damaged item/s will not be accepted or refunded.

Once the item is received at Intu-Diy and checked, we’ll issue a refund (excluding original postage costs) for the product to your original payment method.

In the event of a faulty product please contact us immediately. In most cases for wallpaper products, we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. For products paint or accessories images only should be sufficient.

Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. 

If the product is defective in any way or has a fault, please contact our customer service team who will assist you.

Returns Address:

Into-diy.co.uk
Unit 2 Morton street
A.A Trading co
Byker
Newcastle Upon Tyne
NE6 2JH